Random Ponderings

Rivaled only by childbirth (so I am told) and buying a car, I don’t know of many life experiences that combine so much joy with so much...

No matter how committed your organization is to service excellence and the customer experience , you will miss the mark on occasion.  I...

Fundamentally exceptional consultative selling requires that the sales professional disappear within the process.  When a customer is...

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of...

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on...