top of page

Random Ponderings
Search


Conversations in the Age of ME
I have a love/hate relationship with technology. I love that it makes me efficient, productive and provides an ever-present source of...
1 min read
What is Your Leadership Legacy?
The fine folks at Eagles Talent invited me to post a blog entry about the title question. Oddly, for a man who founded a company named...
3 min read


18 Days on the Road and I am Going to Make it Home Tonight
I recently wrapped up an 18-day tour that took me to 13 different cities. While that sounds very exciting, the best thing about a tour...
2 min read


Seven Tips for Increasing Sales and Customer Satisfaction in 2014
Fundamentally exceptional consultative selling requires that the sales professional disappear within the process. When a customer is...
3 min read
Are You Listening?
As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of...
3 min read
On No You Didn’t! Four Tips for Winning Back a Customer
I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car...
4 min read
Got My Mojo Working, But It Just Don’t Work On You! Part Two
Muddy Waters understood the challenge of rapport building. In part one of this two-part blog post , I used the iconic Waters’ blues...
4 min read


Seven “Easy” Tips to Improve Your Public Speaking
When it comes to public speaking, nothing is easy. I have done over 100 events each year for 20 years, and before starting the...
4 min read


Being Courteous Isn’t Enough: Four Simple Secrets to Creating Long Term Customer Relationships
Last month, my lovely bride and I moved . When you move into a new home, you have a concentrated opportunity to experience service...
3 min read


Three Things About People that Scare Me
As I travel around the world, I am afforded many opportunities to observe human behavior . Mostly, I enjoy people. However, there are...
3 min read


No Visitors Allowed – A Haunting
The lovely bride and I moved from the mountains of Colorado to the vineyards of Eastern Washington about six months ago. Our new home...
3 min read


This is Your Last Warning: How Committees Communicate (A Parable)
On a recent “wander and ponder” (e.g. hike) with the Boone Dog, we happened along this sign. I stared at the sign for an inordinately...
3 min read
bottom of page