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Seven Tips for Increasing Sales and Customer Satisfaction in 2014
Fundamentally exceptional consultative selling requires that the sales professional disappear within the process. When a customer is...
3 min read
Are You Listening?
As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of...
3 min read
On No You Didn’t! Four Tips for Winning Back a Customer
I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car...
4 min read


How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”
I love to see years of training put to good use, especially where employee appreciation is concerned. The account below is based on...
4 min read
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