Random Ponderings

Yes, the irony of this blog entry isn’t lost on me.  In fact, thinking has always been the biggest barrier between me and mindfulness.  I...

I was recently interviewed for an article in another organization’s newsletter on the topic of wine.  With so many gatherings involving...

I know it is a cliché to do a blog about resolutions around the New Year.  Truth be told, I don’t really do resolutions; I prefer to do...

It happens at EVERY event at which I speak .  My host takes the stage and launches into my introduction.  “Dave Mitchell is President of...

I have an odd relationship with Facebook .  Maybe you do, too.  I think it must be a lot like my parents’ relationship with each other. ...

Most of my time is spent immersed in one of two distinctly different environments.  Either I am in front of hundreds of people who expect...

It’s embarrassing.  For eleven months of the year my travels are so extensive that I rarely turn on the television.  I completely lose...

The Customer Experience! It is a phrase I like to use to remind my clients what they are creating every day for the consumer. That was...

Walla Walla, Washington , the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at...

It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg , a sleepy little village nestled in the middle of...

I have a love/hate relationship with technology. I love that it makes me efficient, productive and provides an ever-present source of...

The fine folks at Eagles Talent invited me to post a blog entry about the title question.  Oddly, for a man who founded a company named...

I recently wrapped up an 18-day tour that took me to 13 different cities.  While that sounds very exciting, the best thing about a tour...

Fundamentally exceptional consultative selling requires that the sales professional disappear within the process.  When a customer is...

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of...

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on...

Muddy Waters understood the challenge of rapport building.  In part one of this two-part blog post , I used the iconic Waters’ blues...

When it comes to public speaking, nothing is easy.  I have done over 100 events each year for 20 years, and before starting the...

Last month, my lovely bride and I moved .  When you move into a new home, you have a concentrated opportunity to experience service...

As I travel around the world, I am afforded many opportunities to observe human behavior .  Mostly, I enjoy people.  However, there are...