Tag Archives: The Power of Understanding People

This is Your Last Warning: How Committees Communicate (A Parable)

Posted on July 7, 2016 by Dave Mitchell

On a recent “wander and ponder” (e.g. hike) with the Boone Dog, we happened along this sign.

Posted in Communication | Tagged , , , , , | 1 Comment

Your Favorite Memories May Just Be the Greatest Threat to Your Happiness

Posted on December 30, 2015 by Dave Mitchell

I have an odd relationship with Facebook.  Maybe you do, too.  I think it must be a lot like my parents’ relationship with each other.  They loved each other AND irritated the piss out of each other.  There was evidence … Continue reading →

Posted in The Power Of Understanding People | Tagged , , , | 2 Comments

Holiday Wines So Nice, From a Town Named Twice!

Posted on November 19, 2015 by Dave Mitchell

It happens at EVERY event at which I speak.  My host takes the stage and launches into my introduction.  “Dave Mitchell is President of the Leadership Difference…former television reporter…vice president of human resources and quality…adjunct professor at the University of … Continue reading →

Posted in The Power Of Understanding People | Tagged , , , | Comments Off on Holiday Wines So Nice, From a Town Named Twice!

Service Excellence Begins with One Important Attribute

Posted on November 4, 2015 by Dave Mitchell

As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence?  It’s a tough one to answer. In fact, … Continue reading →

Posted in Customer Service, Selling Skills | Tagged , , , , , | Comments Off on Service Excellence Begins with One Important Attribute

Twenty Things I’ve Learned in Twenty Years of Educating People

Posted on September 28, 2015 by Dave Mitchell

With all apologies to Esquire magazine for blatantly ripping off their idea, here are just a few of the hard earned lessons I’ve learned over the last 20 years; one for every year.

Posted in Leadership | Tagged , , , , | 4 Comments

The Customer Experience: Mumford and Sons Style

Posted on August 19, 2015 by Dave Mitchell

Walla Walla, Washington, the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at 30,000 people.  So, when a rock festival is scheduled to invade bringing 20,000 fans of Mumford and … Continue reading →

Posted in Customer experience | Tagged , , , , , | 4 Comments