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Tag Archives: leadership
This is Your Last Warning: How Committees Communicate (A Parable)
On a recent “wander and ponder” (e.g. hike) with the Boone Dog, we happened along this sign.
Service Excellence Begins with One Important Attribute
As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence? It’s a tough one to answer. In fact, … Continue reading
Posted in Customer Service, Selling Skills
Tagged customer experience, customer satisfaction, customer service, laugh and learn, leadership, The Power of Understanding People
Comments Off on Service Excellence Begins with One Important Attribute
No Visitors Allowed – A Haunting
The lovely bride and I moved from the mountains of Colorado to the vineyards of Eastern Washington about six months ago. Our new home is located just west of Walla Walla on 20 acres surrounded by farm land. It offers … Continue reading
Posted in Communication
Tagged Communication, customer satisfaction, laugh and learn, leadership, Mindfulness
4 Comments
Twenty Things I’ve Learned in Twenty Years of Educating People
With all apologies to Esquire magazine for blatantly ripping off their idea, here are just a few of the hard earned lessons I’ve learned over the last 20 years; one for every year.
The Customer Experience: Mumford and Sons Style
Walla Walla, Washington, the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at 30,000 people. So, when a rock festival is scheduled to invade bringing 20,000 fans of Mumford and … Continue reading
