Tag Archives: customer experience

Service Excellence Begins with One Important Attribute

Posted on November 4, 2015 by Dave Mitchell

As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence?  It’s a tough one to answer. In fact, … Continue reading →

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Twenty Things I’ve Learned in Twenty Years of Educating People

Posted on September 28, 2015 by Dave Mitchell

With all apologies to Esquire magazine for blatantly ripping off their idea, here are just a few of the hard earned lessons I’ve learned over the last 20 years; one for every year.

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Customer Experience: The Head and the Heart

Posted on September 18, 2015 by Dave Mitchell

It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg, a sleepy little village nestled in the middle of some of the greatest vineyards in the world.  We woke up in a cottage in … Continue reading →

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The Customer Experience: Mumford and Sons Style

Posted on August 19, 2015 by Dave Mitchell

Walla Walla, Washington, the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at 30,000 people.  So, when a rock festival is scheduled to invade bringing 20,000 fans of Mumford and … Continue reading →

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Tip the Band

Posted on June 22, 2015 by Dave Mitchell

Most of my time is spent immersed in one of two distinctly different environments.  Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone.  The latter state is far … Continue reading →

Posted in Leadership, The Power Of Understanding People | Tagged , , , , , | 3 Comments

Being Courteous Isn’t Enough: Four Simple Secrets to Creating Long Term Customer Relationships

Posted on June 15, 2015 by Dave Mitchell

Last month, my lovely bride and I moved.  When you move into a new home, you have a concentrated opportunity to experience service scenarios.  During the first month at your new location, you will interact with a wide variety of … Continue reading →

Posted in Communication, Customer experience, Customer Service | Tagged , , , , , | 3 Comments