Tag Archives: conflict resolution

Four Forgotten Elements of Customer Service Recovery

Posted on May 26, 2015 by Dave Mitchell

No matter how committed your organization is to service excellence and the customer experience, you will miss the mark on occasion.  I remember many a heated conversation between the executive team of a former employer over the notion of a … Continue reading →

Posted in Customer experience, Customer Service, The Power Of Understanding People | Tagged , , , , , | 1 Comment

Finding Mindfulness in Packing Tape

Posted on May 18, 2015 by Dave Mitchell

Rivaled only by childbirth (so I am told) and buying a car, I don’t know of many life experiences that combine so much joy with so much pain as moving into a new home.  We have done it seven times, … Continue reading →

Posted in Leadership, The Power Of Understanding People | Tagged , , , , , , , | 4 Comments

How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”

Posted on March 3, 2015 by Dave Mitchell

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →

Posted in Conflict Resolution, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments