Category Archives: Selling Skills

Service Excellence Begins with One Important Attribute

Posted on November 4, 2015 by Dave Mitchell

As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence?  It’s a tough one to answer. In fact, … Continue reading →

Posted in Customer Service, Selling Skills | Tagged , , , , , | Comments Off on Service Excellence Begins with One Important Attribute

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

Seven Tips for Increasing Sales and Customer Satisfaction in 2014

Posted on January 13, 2014 by Dave Mitchell

Fundamentally exceptional consultative selling requires that the sales professional disappear within the process.  When a customer is looking for a product or service, the sales professional must serve as the matchmaker between what the client needs and what is available … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills | Tagged , | Comments Off on Seven Tips for Increasing Sales and Customer Satisfaction in 2014