Category Archives: Conflict Resolution

How a Well-Trained Dave Mitchell Warrior Handles an “8 Romantic”

Posted on March 3, 2015 by Dave Mitchell

I love to see years of training put to good use, especially where employee appreciation is concerned.  The account below is based on actual interactions between one of my long term clients (A COO of a health care company and … Continue reading →

Posted in Conflict Resolution, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

On No You Didn’t! Four Tips for Winning Back a Customer

Posted on July 21, 2014 by Dave Mitchell

I was skimming my business expenses on my American Express statement when I came across the $1600 charge for my two day, one way car rental from St. Louis to Kansas City.  It was not simply good fortune that directed … Continue reading →

Posted in Communication, Conflict Resolution, Customer experience, Customer Service, The Power Of Understanding People | Tagged , , , , | 3 Comments

Are You Listening?

Posted on May 16, 2014 by Dave Mitchell

As part of my Masters of Education degree from the University of Illinois, I experienced several courses that focused on the transfer of learning and examined exactly how individuals convert information to which they are exposed into something that they … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills, The Power Of Understanding People | Tagged , , , , , , | 2 Comments

Seven Tips for Increasing Sales and Customer Satisfaction in 2014

Posted on January 13, 2014 by Dave Mitchell

Fundamentally exceptional consultative selling requires that the sales professional disappear within the process.  When a customer is looking for a product or service, the sales professional must serve as the matchmaker between what the client needs and what is available … Continue reading →

Posted in Communication, Conflict Resolution, Leadership, Selling Skills | Tagged , | Comments Off on Seven Tips for Increasing Sales and Customer Satisfaction in 2014