Twenty Things I’ve Learned in Twenty Years of Educating People

Posted on September 28, 2015 by Dave Mitchell

With all apologies to Esquire magazine for blatantly ripping off their idea, here are just a few of the hard earned lessons I’ve learned over the last 20 years; one for every year.

Customer Experience: The Head and the Heart

Posted on September 18, 2015 by Dave Mitchell

It was a day that epitomizes why my lovely bride and I frequently travel to Healdsburg, a sleepy little village nestled in the middle of some of the greatest vineyards in the world.  We woke up in a cottage in … Continue reading →

The Customer Experience: Mumford and Sons Style

Posted on August 19, 2015 by Dave Mitchell

Walla Walla, Washington, the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at 30,000 people.  So, when a rock festival is scheduled to invade bringing 20,000 fans of Mumford and … Continue reading →

A Daunting Journey to Baggage Claim Six

Posted on August 6, 2015 by Dave Mitchell

She was clearly confused.   Before boarding even began, she had tried to walk out onto the tarmac of Pasco Airport.  Only the impressive foot speed of the nimble gate agent kept her from wandering right out the gate 3 door.  … Continue reading →

Three Things About People that Scare Me

Posted on July 28, 2015 by Dave Mitchell

As I travel around the world, I am afforded many opportunities to observe human behavior.  Mostly, I enjoy people.  However, there are three developing trends that I have witnessed over the last twenty years that scare the bejesus out of … Continue reading →

Tip the Band

Posted on June 22, 2015 by Dave Mitchell

Most of my time is spent immersed in one of two distinctly different environments.  Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone.  The latter state is far … Continue reading →