My Holiday Wish: Celebrate Your Battle

Posted on December 23, 2016 by Dave Mitchell

It’s embarrassing.  For eleven months of the year my travels are so extensive that I rarely turn on the television.  I completely lose track of popular culture.  When I do get home, and see some celebrity featured on a talk … Continue reading →

This is Your Last Warning: How Committees Communicate (A Parable)

Posted on July 7, 2016 by Dave Mitchell

On a recent “wander and ponder” (e.g. hike) with the Boone Dog, we happened along this sign.

Your Favorite Memories May Just Be the Greatest Threat to Your Happiness

Posted on December 30, 2015 by Dave Mitchell

I have an odd relationship with Facebook.  Maybe you do, too.  I think it must be a lot like my parents’ relationship with each other.  They loved each other AND irritated the piss out of each other.  There was evidence … Continue reading →

Holiday Wines So Nice, From a Town Named Twice!

Posted on November 19, 2015 by Dave Mitchell

It happens at EVERY event at which I speak.  My host takes the stage and launches into my introduction.  “Dave Mitchell is President of the Leadership Difference…former television reporter…vice president of human resources and quality…adjunct professor at the University of … Continue reading →

Service Excellence Begins with One Important Attribute

Posted on November 4, 2015 by Dave Mitchell

As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence?  It’s a tough one to answer. In fact, … Continue reading →

No Visitors Allowed – A Haunting

Posted on October 23, 2015 by Dave Mitchell

The lovely bride and I moved from the mountains of Colorado to the vineyards of Eastern Washington about six months ago.  Our new home is located just west of Walla Walla on 20 acres surrounded by farm land.  It offers … Continue reading →