Monthly Archives: November 2015

Holiday Wines So Nice, From a Town Named Twice!

It happens at EVERY event at which I speak.  My host takes the stage and launches into my introduction.  “Dave Mitchell is President of the Leadership Difference…former television reporter…vice president of human resources and quality…adjunct professor at the University of … Continue reading

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Service Excellence Begins with One Important Attribute

As I travel the globe discussing the customer experience with companies and associations of all sizes, I am repeatedly asked one critical question: How do we create a culture of service excellence?  It’s a tough one to answer. In fact, … Continue reading

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