Monthly Archives: August 2015

The Customer Experience: Mumford and Sons Style

Posted on August 19, 2015 by Dave Mitchell

Walla Walla, Washington, the sleepy town near which my lovely bride and I moved a few months ago, generously lists its population at 30,000 people.  So, when a rock festival is scheduled to invade bringing 20,000 fans of Mumford and … Continue reading →

Posted in Customer experience | Tagged , , , , , | 4 Comments

A Daunting Journey to Baggage Claim Six

Posted on August 6, 2015 by Dave Mitchell

She was clearly confused.   Before boarding even began, she had tried to walk out onto the tarmac of Pasco Airport.  Only the impressive foot speed of the nimble gate agent kept her from wandering right out the gate 3 door.  … Continue reading →

Posted in Leadership, The Power Of Understanding People | 2 Comments