Monthly Archives: June 2015

Tip the Band

Posted on June 22, 2015 by Dave Mitchell

Most of my time is spent immersed in one of two distinctly different environments.  Either I am in front of hundreds of people who expect me to enlighten and entertain them, or I am alone.  The latter state is far … Continue reading →

Posted in Leadership, The Power Of Understanding People | Tagged , , , , , | 3 Comments

Being Courteous Isn’t Enough: Four Simple Secrets to Creating Long Term Customer Relationships

Posted on June 15, 2015 by Dave Mitchell

Last month, my lovely bride and I moved.  When you move into a new home, you have a concentrated opportunity to experience service scenarios.  During the first month at your new location, you will interact with a wide variety of … Continue reading →

Posted in Communication, Customer experience, Customer Service | Tagged , , , , , | 3 Comments